Welcome to Alvex Clothing. These Terms & Conditions ("Terms") govern your access to and use of our website, including all products, services, content, features, tools, and other services offered by Alvex Clothing.

By accessing our website, creating an account, browsing our collections, or placing an order, you agree to comply with these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Returns, Refunds & Exchange Policy.

If you do not agree with these Terms, please discontinue using the Alvex Clothing website and services.

About Alvex Clothing

Alvex Clothing is an Indian fashion and lifestyle brand offering clothing and fashion products through its official online store.

Registered Office

Alvex Clothing

Gujarat

Customer Support

Email: Head.alvex@gmail.com
Customer Care: +91 76008 03901

Eligibility

To use the Alvex Clothing website or place an order, you must:

Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
Provide complete, accurate, and up-to-date information.
Use the website only for lawful purposes.

Alvex Clothing reserves the right to suspend or terminate access to any account found to be fraudulent, misleading, abusive, or in violation of these Terms.

Your Alvex Clothing Account

Creating an Alvex Clothing account may allow you to:

Track your orders
Save delivery addresses
View your order history
Enjoy a faster checkout experience

You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

Please ensure that your account information remains accurate and notify us immediately if you believe your account has been accessed without your permission.

Products & Availability

Alvex Clothing makes every reasonable effort to display product descriptions, sizing information, colours, images, and other product details as accurately as possible.

However:

Product availability is subject to stock.
Certain products may be discontinued without prior notice.
Colours may appear slightly different depending on your device or screen settings.
Minor variations in print placement, stitching, embroidery, garment wash, fabric texture, or measurements may occur as part of the manufacturing process and should not necessarily be treated as defects.

We reserve the right to limit product quantities or refuse bulk purchases where necessary.

Pricing

All prices displayed on the Alvex Clothing website are in Indian Rupees (₹) and include applicable taxes unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change without prior notice.

In the event of a pricing error caused by a technical issue, system error, or human error, Alvex Clothing reserves the right to cancel the affected order before dispatch and issue a full refund of the amount paid.

Payments

Alvex Clothing accepts secure payments through trusted payment partners.

Available payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery (COD), where available

Payment options may vary depending on your location, order value, product availability, or other applicable conditions.

Prepaid orders are processed after successful payment confirmation.

Cash on Delivery orders may be subject to verification before dispatch.

Order Confirmation

After placing an order on the Alvex Clothing website, you may receive an order confirmation via Email, SMS, WhatsApp, or other available communication methods.

The order confirmation acknowledges receipt of your order request but does not necessarily constitute final acceptance of the order.

Alvex Clothing reserves the right to cancel or refuse any order before dispatch for reasons including, but not limited to:

Product unavailability
Payment failure
Pricing or technical errors
Incorrect product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Violation of these Terms

If payment has already been received for an order that is cancelled by Alvex Clothing, the applicable refund will be initiated to the original payment method, subject to the applicable payment provider's processing timelines.

Order Cancellation

Orders may be cancelled only before they have been shipped, subject to the cancellation option being available for the order.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is approved before dispatch, any eligible prepaid amount will be refunded to the original payment method.

Alvex Clothing also reserves the right to cancel an order prior to dispatch in cases such as:

Stock unavailability
Courier or delivery limitations
Payment verification issues
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information

Promotions & Discount Codes

Alvex Clothing may occasionally offer promotional campaigns, coupon codes, special offers, or limited-time discounts.

Unless specifically stated otherwise:

Only one promotional code may be applied per order.
Discount codes cannot be combined with other offers.
Discount codes are valid only for the stated promotional period.
Promotional codes cannot be exchanged for cash.
Certain products may be excluded from promotional offers.
Alvex Clothing reserves the right to modify, suspend, or withdraw any promotional offer without prior notice.

If an order using a promotional offer is cancelled, returned, or exchanged, the associated promotional benefits may no longer apply.

Shipping & Delivery

Orders placed through the Alvex Clothing website are shipped within India through trusted courier and logistics partners.

Please refer to our Shipping Policy for detailed information regarding:

Order processing time
Shipping charges
Estimated delivery timelines
Order tracking
Address changes
Delivery attempts
Shipping delays

Estimated delivery timelines are provided for convenience and may vary depending on the delivery location, courier partner, weather conditions, public holidays, natural disasters, technical issues, or other circumstances beyond the reasonable control of Alvex Clothing.

Once an order has been dispatched, delivery is handled by the applicable courier or logistics partner. While Alvex Clothing will make reasonable efforts to assist with shipment tracking, we cannot guarantee delivery timelines controlled by third-party logistics providers.

Returns, Refunds & Exchanges

Customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with our Returns, Refunds & Exchange Policy.

All return, refund, and exchange requests may be subject to product inspection and approval.

Products must generally be returned in their original condition with all applicable tags, packaging, and accessories attached.

Requests that do not meet the requirements of our Returns, Refunds & Exchange Policy may be declined.

For complete details regarding:

Return eligibility
Exchange eligibility
Refund processing
Shipping charges
Non-returnable products
Return timelines

Please refer to our Returns, Refunds & Exchange Policy.

Damaged, Defective or Incorrect Products

We take reasonable care to inspect and pack orders before dispatch.

If you receive:

A damaged product
A manufacturing defect
An incorrect product
A missing item

please contact Alvex Clothing Customer Support as soon as possible after delivery.

To help us investigate and resolve your request quickly, please provide:

Your Order ID
Clear photographs of the product
Clear photographs of the outer packaging
Relevant photographs or videos showing the issue
An unboxing video, where available

Failure to report an issue within the applicable return or complaint period may affect our ability to process your claim.

Product Care

Each Alvex Clothing product should be cared for according to the care instructions provided with the product or on the garment label.

To maintain the quality and longevity of your product, please follow the recommended care instructions.

Alvex Clothing shall not be responsible for damage caused by:

Improper washing
Use of unsuitable detergents
Bleaching
Excessive heat
Ironing directly on prints or embellishments
Tumble drying where not recommended
Incorrect storage
Alterations or modifications
Normal wear and tear

Failure to follow the recommended care instructions may affect eligibility for returns or exchanges related to product damage.

Product Colours & Measurements

We strive to display product colours, measurements, images, and descriptions as accurately as possible.

However:

Colours may vary slightly depending on your screen settings or device display.
Minor differences in garment measurements may occur due to the manufacturing process.
Slight variations in print placement, embroidery positioning, garment wash, distressing, stitching, or fabric texture may occur and should not automatically be considered manufacturing defects.

Customers are advised to review the available size guide and product information before placing an order.

User Conduct

While using the Alvex Clothing website, you agree not to:

Violate any applicable law or regulation.
Use the website for fraudulent activities.
Attempt to gain unauthorized access to our systems.
Upload viruses, malware, or harmful software.
Interfere with the security or functionality of the website.
Impersonate another person or organization.
Submit false or misleading information while placing an order.
Abuse promotional offers, referral programs, or discount codes.
Use the website for any unlawful or unauthorized purpose.

Alvex Clothing reserves the right to suspend or permanently terminate any account found engaging in prohibited activities.

Reviews & User Content

Customers may choose to submit reviews, ratings, photographs, videos, feedback, or other content on the Alvex Clothing website or associated social media platforms.

By submitting such content, you grant Alvex Clothing a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, modify where appropriate, and share the submitted content for marketing, promotional, advertising, or commercial purposes.

You confirm that:

The content belongs to you or you have permission to share it.
The content does not infringe upon any third-party rights.
The content is not defamatory, abusive, misleading, unlawful, or offensive.
The content does not contain unauthorized personal information belonging to another person.

Alvex Clothing reserves the right to remove, edit, refuse, or restrict any user-generated content at its discretion.

Third-Party Links & Services

The Alvex Clothing website may contain links to third-party websites, payment gateways, courier partners, social media platforms, applications, or other external services.

These third parties operate independently and may have their own terms, conditions, and privacy policies.

Alvex Clothing is not responsible for the content, services, availability, security, or practices of third-party websites or services.

Accessing third-party websites or services is at your own discretion and risk.

Privacy

Your privacy is important to us.

Any personal information collected through the Alvex Clothing website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge and agree that your information may be collected, stored, used, and processed as described in our Privacy Policy and as permitted by applicable law.

Disclaimer

While Alvex Clothing strives to ensure that all information available on the website is accurate and up to date, we do not guarantee that the website will always be error-free, uninterrupted, completely secure, or free from technical issues.

All products, services, website content, and features are provided on an "as available" basis to the extent permitted by applicable law.

To the maximum extent permitted by applicable law, Alvex Clothing disclaims warranties that are not expressly provided under these Terms.

Nothing in these Terms limits any rights available to consumers under applicable Indian consumer protection laws.

Limitation of Liability

To the maximum extent permitted under applicable Indian law, Alvex Clothing, its owners, employees, affiliates, partners, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

Your use or inability to use the Alvex Clothing website.
Delays in delivery caused by third-party courier partners.
Temporary website downtime or technical issues.
Unauthorized access to your account resulting from failure to protect your login credentials.
Incorrect information provided by the customer during checkout.
Events beyond the reasonable control of Alvex Clothing.

Where liability cannot legally be excluded, Alvex Clothing's liability shall be limited to the maximum extent permitted under applicable law.

Nothing in these Terms limits any rights available to consumers under applicable Indian consumer protection laws.

Indemnification

By using the Alvex Clothing website, you agree to indemnify and hold harmless Alvex Clothing, its owners, employees, affiliates, partners, and representatives against claims, damages, liabilities, legal costs, or expenses arising from:

Your violation of these Terms & Conditions.
Your misuse of the website.
Fraudulent or unauthorized activities carried out through your account.
Your violation of applicable laws.
Your violation of any third-party rights.

Force Majeure

Alvex Clothing shall not be held responsible for delay or failure in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Earthquakes
Pandemics or public health emergencies
Government restrictions
War
Civil unrest
Labour strikes
Internet or communication failures
Courier service disruptions
Power outages
Technical failures
Other unforeseen circumstances

In such circumstances, our obligations may be suspended for the duration of the event or until performance becomes reasonably possible.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the Alvex Clothing website, or purchases made through the website shall be subject to the jurisdiction of the competent courts having jurisdiction over Rajkot, Gujarat, India, subject to applicable law.

Dispute Resolution

At Alvex Clothing, we believe most concerns can be resolved through open communication.

If you have an issue regarding your order, payment, delivery, return, refund, exchange, or any other service, we encourage you to contact our Customer Support team before initiating any formal legal proceedings.

You may contact us at:

Email: Head.alvex@gmail.com
Customer Care: +91 76008 03901

We will make reasonable efforts to review and resolve your concern fairly and within a reasonable timeframe.

Nothing in this section limits any legal rights or remedies available to consumers under applicable law.

Electronic Communication

By using the Alvex Clothing website or placing an order, you agree that we may communicate with you electronically, including through:

Email
SMS
WhatsApp
Phone calls

These communications may include:

Order confirmations
Payment confirmations
Shipping updates
Delivery notifications
Account notifications
Customer support responses
Service-related communications
Promotional communications where permitted by applicable law

You may have the option to opt out of promotional communications where applicable.

Accuracy of Information

You agree to provide accurate, complete, and up-to-date information while creating an account or placing an order.

Alvex Clothing shall not be responsible for delays, failed deliveries, or other issues resulting from incorrect or incomplete information provided by the customer, including:

Incorrect name
Incorrect phone number
Incorrect email address
Incorrect shipping address
Incorrect PIN code
Incorrect product or order information

Customers are responsible for reviewing their order details before completing checkout.

Website Availability

We continuously work to ensure that the Alvex Clothing website remains accessible and secure.

However, we do not guarantee uninterrupted access to the website at all times.

The website may occasionally be unavailable due to:

Scheduled maintenance
Technical upgrades
Server issues
Internet disruptions
Security updates
System failures
Unforeseen technical issues

Alvex Clothing shall not be liable for losses arising solely from temporary website interruptions to the extent permitted by applicable law.

Intellectual Property

All content available on the Alvex Clothing website, including but not limited to:

Brand name
Logos
Product images
Product descriptions
Graphics
Website design
Text
Videos
Illustrations
Icons
Layouts
Original creative materials

may be owned by or licensed to Alvex Clothing and may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission from Alvex Clothing, except where permitted by applicable law.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable.

Waiver

Failure by Alvex Clothing to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to Alvex Clothing.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Returns, Refunds & Exchange Policy, constitute the complete agreement between you and Alvex Clothing regarding your use of the website and purchase of our products.

They supersede prior communications, representations, or agreements relating to the same subject matter, except where otherwise required by applicable law.

Policy Updates

Alvex Clothing reserves the right to modify, revise, or update these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms are published on the Alvex Clothing website, unless otherwise stated.

We encourage customers to review this page periodically to stay informed about any updates.

Contact Alvex Clothing Customer Support

If you have any questions regarding these Terms & Conditions or require assistance with an order, please contact us.