At Alvex Clothing, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Alvex Clothing collects, uses, stores, and discloses your personal information when you visit our website, browse our products, create an account, place an order, or otherwise interact with our services.

Our website and online store are powered by Shopify, which provides the technology and infrastructure that enables us to offer our online shopping experience.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

01 — Information We Collect

Depending on how you interact with Alvex Clothing, we may collect the following information:

Contact Information

This may include:

Full name
Email address
Phone number
Billing address
Shipping address
Delivery information

Order & Transaction Information

When you place an order, we may collect information relating to:

Products purchased
Order details
Order history
Returns, refunds, exchanges, or cancellations
Payment method and transaction details
Payment confirmation

Account Information

If you create an account with us, we may collect:

Account name
Email address
Login credentials
Account preferences
Saved addresses and other account settings

Communication Information

When you contact our customer support team, we may collect the information you provide, including messages, queries, feedback, and information relating to your order.

Device & Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Products viewed
Website interactions
Date and time of website activity

02 — How We Collect Your Information

We may collect personal information through the following sources:

Directly From You

Information you provide when you:

Create an account
Place an order
Subscribe to communications
Contact customer support
Submit a review or feedback
Participate in promotions
Otherwise interact with Alvex Clothing

Automatically

Certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies when you browse or use our website.

From Service Providers

We may receive information from service providers that help us operate our website, process payments, manage orders, provide customer support, analyze website activity, or deliver products.

From Third Parties

We may receive information from selected business partners, advertising partners, social media platforms, or other third-party services where permitted by applicable law.

03 — How We Use Your Information

We use your personal information to provide you with a smooth, secure, and personalized shopping experience.

This may include using your information to:

Process & Fulfill Orders

Process your purchases and payments
Confirm and manage orders
Arrange shipping and delivery
Process returns, refunds, exchanges, and cancellations
Send order and delivery updates
Provide customer support

Improve Your Shopping Experience

Remember your preferences
Improve our website and services
Understand how customers use our website
Recommend products that may be relevant to you
Personalize your shopping experience

Marketing & Communications

Where permitted by law and based on your preferences, we may use your information to send:

Promotional emails
Product updates
Special offers
New collection announcements
Marketing messages

You can unsubscribe from promotional communications at any time.

Security & Fraud Prevention

We may use your information to:

Protect your account
Verify transactions
Detect and prevent fraud
Investigate suspicious or unauthorized activity
Maintain the security of our website and services

Legal & Compliance

We may process your information when necessary to:

Comply with applicable laws
Respond to lawful requests from authorities
Resolve disputes
Enforce our policies and terms
Protect the rights, property, and safety of Alvex Clothing, our customers, or others

04 — How We Share Your Information

We do not sell your personal information simply for the purpose of selling it.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Shopify — website hosting and e-commerce infrastructure
Payment providers — to securely process payments
Shipping and logistics partners — to deliver your orders
Technology and IT providers — to maintain our website and systems
Analytics providers — to understand website usage and improve our services
Customer support providers — to assist with customer inquiries
Marketing and advertising partners — where permitted and applicable
Professional advisors — including legal, accounting, or business advisors

We may also disclose information where required by law, legal process, government request, or to protect our rights and the security of our services.

05 — Shopify & Our Online Store

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our website, process transactions, manage products and orders, and provide our online shopping experience.

Information submitted through our store may be processed by Shopify and other service providers involved in providing these services.

For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.

06 — Cookies & Similar Technologies

We may use cookies and similar technologies to help our website function properly and provide a better shopping experience.

Cookies may help us:

Remember your preferences
Keep products in your shopping cart
Understand website traffic
Improve website performance
Provide relevant content and advertising
Analyze customer interactions

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

07 — Third-Party Websites & Links

Our website may contain links to third-party websites, applications, or services.

These third-party websites operate independently from Alvex Clothing and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

08 — Children's Privacy

Our services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the details provided below so that we can review and take appropriate action.

09 — Data Security

We take reasonable measures to protect the personal information we collect against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

For your own security, please avoid sending sensitive or confidential information through unsecured communication channels.

10 — How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The nature of the information
Our business requirements
Your account status
Order and transaction requirements
Legal and regulatory obligations
Dispute resolution
Fraud prevention
Enforcement of our agreements and policies

When information is no longer required, we may securely delete or anonymize it where appropriate.

11 — Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to:

Access

Request access to the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to applicable legal requirements and exceptions.

Data Portability

In certain circumstances, request a copy of your personal information in a commonly used format.

Marketing Preferences

You can opt out of promotional emails by using the unsubscribe option provided in our marketing communications.

Please note that even if you unsubscribe from marketing communications, we may still send essential communications relating to your orders, account, transactions, or customer-service requests.

To exercise an applicable privacy right, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12 — International Data Transfers

Some of our service providers, technology partners, or business partners may process or store information outside India or outside the country where you live.

Where required by applicable law, we take appropriate measures to help protect your personal information when it is transferred internationally.

13 — Complaints & Privacy Concerns

If you have a concern about how we collect, use, or handle your personal information, we encourage you to contact us directly.

Our team will review your concern and work to address it appropriately.

You may also have the right to contact the relevant data protection or regulatory authority under applicable law.

14 — Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business practices
Changes to our website or services
Changes in technology
Legal or regulatory requirements

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15 — Contact Alvex

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.

Alvex Clothing

Email: Head.alvex@gmail.com
Customer Care: +91 7600803901

Registered / Business Address:
Gujarat

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