Refund policy

At Alvex, every piece is designed to be part of your everyday style. We want you to feel confident with every order you place with us.

If your purchase isn't quite right, our team is here to make the return or exchange experience simple, transparent, and hassle-free.

Please take a moment to review the policy below before placing your order.

01 — 7-Day Easy Exchange

We offer exchanges within 7 days from the date your order is delivered.

Exchanges are available for:

  • Incorrect size

  • Damaged product

  • Incorrect product received

  • Manufacturing defect

Exchange eligibility

To be eligible for an exchange:

  • The product must be unused, unwashed, and unworn.

  • All original tags, packaging, and accessories must be intact.

  • The product must not have stains, perfume, deodorant marks, pet hair, or any other signs of use.

  • Only one exchange is permitted per order.

  • A flat ₹110 exchange shipping fee applies to every approved exchange request. This covers reverse pickup and delivery of the replacement product.

Once the returned product passes our quality inspection, your replacement will be processed and dispatched as quickly as possible.

If your requested size is unavailable, our team will assist you with an alternative available size, another product of equal value, or a refund, as applicable.

02 — Returns & Refunds

Eligible products can be returned within 7 days of delivery.

Once your return reaches us, our quality team will inspect the product to ensure it meets the return conditions.

You will be notified by email or WhatsApp once your return has been reviewed.

For approved returns:

  • A flat ₹110 return shipping charge will be deducted from the refund amount.

  • The remaining eligible amount will be refunded to your original payment method.

  • Refunds are processed within 10 business days after approval.

Please note that your bank or payment provider may require additional time to reflect the refunded amount in your account.

If your refund has not been received within 15 business days after approval, please contact our support team with your Order ID.

03 — Items Not Eligible for Return or Exchange

For hygiene, quality, and customer-safety reasons, the following are not eligible for return or exchange:

  • Products purchased during sale, clearance, or promotional offers

  • Gift cards

  • Products damaged due to misuse, improper care, or normal wear and tear

  • Products returned without original tags or accessories

  • Products that have been used, washed, worn, altered, or damaged

All returned products are subject to our quality inspection.

04 — Damaged, Defective or Incorrect Orders

We carefully inspect and pack every Alvex order before dispatch.

However, if your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order ID

  • Clear photographs of the product

  • Clear photographs of the outer packaging

Once the issue is verified and approved, we will arrange a replacement at no additional shipping charge.

05 — Reverse Pickup

Where reverse pickup is available at your location, Alvex will arrange the pickup.

If reverse pickup is not available in your area, our support team will guide you through the self-shipping process.

Once the returned product reaches us and successfully passes our quality inspection, your exchange or refund will be processed accordingly.

06 — Our Simple 5-Step Process

01 — Request
Submit your return or exchange request within 7 days of delivery.

02 — Review
Our team reviews your request within 24–48 business hours.

03 — Pickup
Reverse pickup or self-shipping is arranged.

04 — Quality Check
The returned product is inspected by our quality team.

05 — Resolution
Your replacement is shipped or your eligible refund is processed.

Most exchanges and refunds are completed within 7–10 business days after we receive your returned product.

07 — Order Cancellation

Orders can only be cancelled before they are shipped.

Once your order has been dispatched, cancellation is no longer possible.

08 — Need Assistance?

We're here to help.

For questions regarding your order, return, refund, or exchange, please contact the Alvex Support Team.

Email: Head.alvex@gmail.com
Phone / WhatsApp: +91 7600803901

For faster assistance, please include your Order ID whenever you contact us.

09 — Policy Updates

Alvex reserves the right to update, modify, or amend this Returns, Refunds & Exchange Policy at any time without prior notice.

We also reserve the right to decline any return, refund, or exchange request that does not meet the conditions outlined in this policy or is determined to be fraudulent, abusive, or otherwise in violation of these terms.

ALVEX

Wear Your Standard.